GoHighLevel Unveils Processing Charge Feature: Pass Fees Directly to Your Customers
The latest GoHighLevel update redefines the way businesses handle payment processing and additional charges. Now, businesses can transparently transfer processing fees, miscellaneous costs, or even a labelled “convenience fee” directly to their customers. This granular control over transaction fees puts businesses in charge of their revenue and cash flow like never before.
What Is the GoHighLevel Processing Charge Update?
The new update empowers business owners and agencies using GoHighLevel to easily pass on any processing, convenience, or additional charges to their customers at checkout. Rather than absorbing the cost of payment processor fees, businesses can now transparently add a fee onto the customer’s transaction. This ability is fully customisable—choose your own percentages, label the fee however you like, and decide exactly where it’s applied.
For anyone tired of unpredictable profit margins or shrinking revenues due to third-party fees, this is a vital change. You choose whether the customer pays that 2% or 3% processing fee, or if they take on miscellaneous costs for more complex transactions.
How the Processing Charge Feature Works
Once enabled in the Payments Settings panel, the new Processing Charge setting allows administrators or business owners to:
- Enable or disable the feature globally
- Set a fee percentage that gets applied to the defined transaction base (Subtotal – Discounts + Taxes)
- Customise the display label (“Processing Fee”, “Convenience Charge”, etc.) seen by the customer
- Choose where the fee should appear—Invoices, Funnels, Payment Links, Forms, Surveys (via simple checkboxes)
The fee is presented to end customers as a separate, clearly labelled line item. It’s visible not just at checkout, but also on invoices, transaction receipts, and in exported reports. This enhances the transparency of your billing process, building trust with clients and minimising disputes over “hidden” costs.
Who Benefits From This Update?
The new Processing Charge feature is particularly valuable for:
- Agencies managing a high volume of client payments and striving for transparent accounting
- Business owners who want to offset processing costs and preserve margins
- Larger organisations with complex workflows that involve custom or variable fees
- Digital marketing specialists running funnels, surveys, or payment links that previously required manual fee calculations
This update is an effective answer for those who’ve struggled with rising transaction fees—and who want a fairer system that keeps cashflow healthy and predictable.
Why the Processing Charge Feature Matters
Payment processing fees are part and parcel of doing business online—but until now, GoHighLevel users absorbed these costs themselves. By providing a simple way to pass charges onto the customer:
- You preserve your profit margins
- You give customers full visibility on what they’re paying
- You maintain compliance with regulations that require explicit consent or display of such fees
- Your accounts become easier to reconcile and audit
Ultimately, this feature results in stronger, more sustainable businesses, and a more honest customer experience. And with the flexibility to adjust the charge or turn it off as needed, you stay in complete control.
Learn more about passing processing fees to customers in GoHighLevel.
Detailed Use Cases: How Businesses and Agencies Are Using This Feature
Example 1: Digital Agency Boosts Revenue Transparency
A digital marketing agency handles recurring payment links for monthly retainer clients. By enabling Processing Charges, they display a 2.5% “Convenience Fee” at checkout, matching their Stripe costs. Clients see the fee, the agency’s margins are protected, and billing disputes disappear.
Example 2: Event Business Reduces Hidden Costs
An event management business issues invoices via GoHighLevel. By toggling the charge on, event clients are billed a 3% “Card Processing Fee” on every transaction, visible on both the invoice and the transaction receipt. This improves cashflow and reduces the agency’s exposure to fluctuating payment fees.
Example 3: SaaS Provider Uses Selective Channel Application
A SaaS subscription business only applies the charge to funnels and surveys (not invoices), using GoHighLevel’s selective checkbox system. This differentiates one-time signups/parity offers from long-term subscription plans, optimising the user journey and billing strategy.
Key Behaviour and Limitations
It’s essential to understand the behaviour of this new feature:
- Retroactivity: Any invoices already sent or orders already placed will not be affected. The fee only applies to new transactions after the feature is enabled.
- Disabling the Feature: Turning off the feature will not retroactively remove fees—unless you manually edit the records.
- Payment Provider Support: Currently, Processing Charges on Invoices checkout work with PayPal and Custom Payment Providers. Support for others (e.g., Stripe) is coming soon.
- Mobile App: Processing charges don’t apply on invoices paid via the GoHighLevel mobile app just yet—expect that in a future rollout.
For even more detail on limitations and behaviours, check the official GoHighLevel documentation.
How to Enable Processing Charges in GoHighLevel
Getting started is fast and simple:
- Head to Payments > Settings > Miscellaneous Charges > Processing Charges within your GoHighLevel dashboard.
- Enable the feature and decide on a percentage to charge (e.g., 2.9%).
- Enter the label customers will see (e.g., “Processing Charge” or “Card Fee”).
- Tick the boxes for where the fee will appear: Invoices, Funnels, Forms, Surveys, Payment Links, or Estimates.
- Save changes. The fee will be live for all new qualifying transactions instantly.
Future Roadmap for Processing and Additional Fees
GoHighLevel is committed to expanding this functionality. Here’s what’s next:
- Support for more channels, including Ecommerce, calendars, and mobile POS.
- Channel-specific fees—enabling different percentages on invoices versus funnels.
- Payment provider-specific fees—set unique charges for Stripe, PayPal, and NMI transactions.
- Enhanced reporting and export filtering for more precise insight into fee collection.
This makes GoHighLevel’s Processing Charge system one of the most adaptable and scalable available in any all-in-one business platform.
Comparison: Passing Fees vs Absorbing Fees
Still deciding if you should pass fees to customers or absorb them yourself? If you’re eligible and it aligns with your market or business ethos, passing the charge can:
- Reduce your risk during high-volume promotions
- Increase pricing transparency for customers
- Maintain budget predictability in forecasting
- Differentiate your brand with honest, direct billing
You can learn more about how GoHighLevel supports your payment workflows in our detailed guide to passing processing charges.
Integration With Other GoHighLevel Payment Features
The new Processing Charges option complements existing GoHighLevel payment features such as:
- Custom payment links
- Automated invoice creation
- Offers with discount codes and tax handling
This holistic approach gives your accounting and billing teams fewer headaches and your customers more clarity.
New to GoHighLevel? You might also want to check out the GoHighLevel 30-Day Free WhatsApp Subscription Trial.
Implementing Processing Charges: Best Practices
- Review local laws: Some US states or other countries have rules regarding surcharges—make sure you check compliance.
- Label fees clearly: Use customer-friendly language (e.g., “Convenience Fee”).
- Communicate proactively: If introducing a processing charge, let existing customers know in advance.
- Monitor impact: Use GoHighLevel’s exports and reports to track revenue uplift and customer satisfaction.
Conclusion: Take Control of Your Transaction Fees With GoHighLevel
The 2025 GoHighLevel Processing Charge update is a game-changer for transparent, sustainable business payments. Whether you’re an agency, a sole trader, or a scaling enterprise, you now have full control over how transaction fees are managed and displayed.
This update is about more than cost recovery—it’s a step towards open, honest billing that benefits both you and your customers. Ready to optimise your payment workflows and boost your bottom line?
Explore all the ways GoHighLevel can power your agency or business today.